Tim Gilchrist is the Director of eBusiness Strategy for WellPoint Healthcare, one of the largest managed care companies in the U.S. with over 30 million members. His primary duties include: development of social media strategies, evaluation of companies for acquisition or partnership and use of health care data to improve the health of WellPoint’s members. Mr. Gilchrist’s experience includes two successful startups: Value Health, where he was responsible for marketing & communications for their informatics consulting and software development divisions. Fiserv, where he led operations and product development for their BPO, health and banking products. Prior to that, Mr. Gilchrist ran eBusiness strategy and operations for Aetna and Cigna, creating their self-service functionalities, online customer service and advertising capabilities. Mr. Gilchrist has a M.A. in Communications from the University of Hartford and B.S. in Journalism from Boston University. He has published three books on the science of Ergonomics and is a frequent speaker at health and technology conferences around the world.