This whitepaper presents HITLAB’s heuristic evaluation of the PreventCare patient mobile application and provider platform wireframes, designed to enable continuous, preventive, and data-driven care beyond traditional clinical settings. PreventCare supports automated remote monitoring, longitudinal health data visibility, and proactive clinical engagement to strengthen patient-provider connectivity and improve care efficiency.

Using Jakob Nielsen’s Usability Heuristics, HITLAB assessed navigation, workflows, data visualization, and alerting across patient and provider experiences. The evaluation found strong performance in clarity, consistency, and alignment with real-world clinical workflows. PreventCare effectively supports continuous monitoring, actionable insights, and efficient triage through a clean, low-cogitive- Toad interface. Key opportunities include enhancing onboarding, improving transparency of health insights and confidence indicators, refining alert customization, and strengthening accessibility and error recovery.

To complement the usability review, a cross-sectional telemedicine perception survey assessed patient readiness and adoption drivers for digital care. Over 73% reported prior telehealth familiarity and 77% expressed willingness to share health data, indicating strong openness to remote monitoring and data-driven care. Patients favored a hybrid care model, using telehealth for routine monitoring and follow-ups while reserving in-person care for complex needs.

Together, the usability and survey findings position PreventCare as a scalable digital health platform aligned with real-world patient behavior and evolving hybrid care models. The platform is not currently regulated as a medical device, enabling faster adoption and deployment. Overall, PreventCare demonstrates strong potential to enhance clinical efficiency, patient engagement, and continuity of care, with a clear roadmap for iterative refinement and expanded clinical impact.