This whitepaper presents HITLAB’s heuristic evaluation of Jeeva Clinical Trials, a web-based clinical research platform designed to support decentralized, hybrid, and site-based studies through an integrated digital infrastructure. The platform enables sponsors, research sites, and study teams to manage study setup, participant workflows, eConsent, ePRO/eCOA, communication, and reporting within a single, role-based environment.

HITLAB conducted a structured evaluation of Jeeva’s web platform, using Jakob Nielsen’s Usability Heuristics for User Interface Design. The assessment focused on how effectively the platform supports real-world clinical trial operations while minimizing cognitive load, reducing errors, and maintaining data clarity across multi-study and multi-user contexts.

The findings supported Jeeva Clinical Trial’s effectiveness to support modern clinical trial operations through its unified AI-ready platform architecture, intuitive study setup, integrated participant management, compliance-focused features, and strong support for decentralized and hybrid workflows. However, opportunities remain to improve usability and trust, particularly around dashboard metric clarity, navigation consistency, documentation alignment, role-based access controls, internal collaboration, and participant lifecycle management.

Overall, HITLAB’s evaluations demonstrate Jeeva Clinical Trials as a strong user-centered design with operational potential. The evaluation provides a focused roadmap to strengthen usability, data integrity, and efficiency for the platform to scale across studies and stakeholders.