This white paper presents HITLAB’s independent heuristic evaluation of the Watch Our Own platform, a connected caregiving solution designed to support caregivers in monitoring and assisting individuals requiring additional care through a smartwatch and mobile application ecosystem. The platform aims to enhance safety, coordination, and peace of mind by enabling real-time health monitoring, location tracking, emergency alerts, caregiving group communication, and access to critical medical information.

HITLAB’s findings indicate that Watch Our Own demonstrates a strong foundation in structured navigation, clear feature organization, and comprehensive caregiving functionality. The platform effectively brings together multiple caregiving needs into a unified system, supporting communication and oversight across caregivers while enabling timely access to essential information. These elements contribute to an overall experience that aligns well with the practical needs of caregivers managing ongoing care responsibilities.

Using Jakob Nielsen’s Ten Usability Heuristics, HITLAB conducted a comprehensive review of the platform across key workflows, including onboarding, dashboard interaction, caregiving group management, medical information entry, location tracking, communication tools, and support features. The evaluation assessed system visibility, navigation clarity, interaction flow, feedback mechanisms, and overall usability in real-world caregiving scenarios.