This report presents the findings of a heuristic evaluation conducted by HITLAB on Send Mammogram’s MammoVault® App and Facility Platform. Send Mammogram addresses a critical challenge in breast healthcare: the inefficient, outdated process of accessing and sharing prior mammograms, which often leads to delayed diagnoses, unnecessary repeat imaging, and increased patient and provider burden.

The evaluation, guided by Jakob Nielsen’s 10 usability heuristics, assessed the platform from the perspectives of key user personas: a proactive breast cancer patient, a breast imaging radiologist and a facility manager. The assessment identified that Send Mammogram is a thoughtfully designed solution with significant potential to streamline breast image management. Key strengths include its secure, digital-first approach that replaces mailed CDs and faxes, real-time request tracking that enhances visibility of system status, and features that promote user control and freedom by empowering patients to manage their own health records.

The evaluation highlighted key areas to enhance Send Mammogram’s usability: clearer real-time feedback and error prevention, improved system visibility with confirmations and timestamps, better navigation for user control, and guided onboarding with contextual help. Implementing these enhancements will allow Send Mammogram to provide a seamless, efficient, and patient-centered experience, promoting faster care for breast cancer patients.