This report presents HITLAB’s independent evaluation of Quai.MD, an AI-powered clinical navigation platform designed to serve as a “clinical GPS” for physicians working in high-acuity settings. Integrated directly within the electronic health record (EHR), Quai.MD delivers real-time, evidence-based pathways, transparent recommendations through explainable AI, and automated documentation features that streamline workflows, reduce errors, and support billing accuracy.

HITLAB conducted heuristic evaluation of Quai.MD platform, applying Jakob Nielsen’s Ten Usability Heuristics as the guiding framework. The assessment focused on usability, clinical workflow alignment, and how effectively the system supports decision-making and care-team collaboration in emergency and acute care contexts. Findings show that Quai.MD offers a well-designed user experience tailored to the unique pressures of high-acuity care. Patient-specific MetaPathways™ organize information in a clear, structured manner that facilitates rapid clinical decisions. Embedded documentation tools reduce the burden of data entry, while shared care pathways create transparency and enhance collaboration across providers.

The broader implications are significant. For clinicians, Quai.MD reduces cognitive load and accelerates decision-making. For patients, this translates into more consistent care and improved outcomes. For health systems, the platform helps reduce care variation, strengthens documentation, and supports value-based care and sustainable financial performance.

Overall, HITLAB’s evaluation underscores Quai.MD’s strong potential to transform emergency and acute-care delivery by enhancing safety, efficiency, and collaboration, while setting a benchmark for the responsible application of explainable AI in everyday clinical practice.