Send Mammogram offers a secure, digital-first platform designed to streamline the sharing and retrieval of prior mammograms—addressing long-standing inefficiencies in breast imaging workflows. The solution includes the MammoVault® App for patients and a Facility Platform for providers, replacing outdated methods like mailed CDs and fax requests. Comparing current and prior mammograms is essential for diagnostic accuracy and reducing false positives, yet outdated sharing methods—CDs, faxes, paper forms, and non-standardized processes—often delay access to prior images by weeks. These inefficiencies lead to higher recall rates, repeat imaging, increased costs, and unnecessary patient anxiety.

This heuristic evaluation, conducted by HITLAB, assessed the usability, functionality, and overall user experience of both components using Jakob Nielsen’s 10 usability heuristics. The results indicate that Send Mammogram is a thoughtfully designed, patient-centered tool that enhances access, coordination, and visibility across breast imaging workflows. Recommendations focus on strengthening system feedback, real-time data validation, and error prevention to further improve user trust and efficiency.